Privacy Policy

1. Introduction

KeccOil ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at keceoil.com, use our AI chat assistant, or place an order through our platform. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you interact with our services, we may collect the following personal information:

• Contact Information: Phone number, name, and email address provided during chat or order placement.
• Delivery Information: City, area, and street address for order fulfillment.
• Payment Information: Payment references and transaction details processed through Paystack. We do not store your card details directly.
• Order History: Details of products purchased, quantities, order status, and transaction amounts.

2.2 Automatically Collected Information

• Usage Data: Pages visited, time spent on pages, and interaction patterns.
• Device Information: Browser type, operating system, and device identifiers.
• Chat Data: Conversations with our AI assistant are stored to provide context-aware support and improve service quality.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process, confirm, and deliver your orders.
• Payment Processing: To generate payment links and verify transactions via Paystack.
• Customer Support: To provide personalized assistance through our AI chat and WhatsApp support.
• Communication: To send order confirmations, delivery updates, and respond to inquiries.
• Service Improvement: To analyze usage patterns and improve our products and services.
• Fraud Prevention: To detect and prevent fraudulent transactions and protect our customers.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Payment Processors: Paystack processes your payment securely. Their privacy policy governs payment data handling.
• Delivery Partners: Delivery personnel receive only the information necessary to fulfill your order (name, phone, address).
• Legal Requirements: We may disclose information if required by law, court order, or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encrypted data transmission (HTTPS/TLS), secure API authentication, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order history for accounting and dispute resolution. Chat conversation memory is maintained to provide context-aware customer support. You may request deletion of your data at any time by contacting us.

7. Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate personal data.
• Right to Deletion: Request deletion of your personal data, subject to legal obligations.
• Right to Object: Object to processing of your data for marketing purposes.
• Right to Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@keceoil.com.

8. Cookies & Local Storage

Our website uses sessionStorage to maintain admin authentication state and local preferences. We do not use third-party tracking cookies. Essential cookies may be used for site functionality. By continuing to use our website, you consent to the use of these essential technologies.

9. Third-Party Services

Our platform integrates with third-party services including Paystack (payment processing), Cloudinary (image hosting), and WhatsApp (customer communication). Each service has its own privacy policy, and we encourage you to review them. We are not responsible for the privacy practices of these third parties.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.